Privacy policy
1. Introduction
The purpose of this privacy policy is to inform customers and users of the website of La Villa Des Vignes, located at 88, route de Villemaurine, 33330 Saint-Emilion, about how their personal data is collected, processed and protected in accordance with Regulation (EU) 2016/679 of 27 April 2016 (RGPD) and the amended "Informatique et Libertés" law.
2. Identity of the data controller
The data controller is :
La Villa Des Vignes
88, route de Villemaurine
33330 Saint-Emilion
Email : admin@la-villa-des-vignes.com
3. Personal data collected
We collect the following data in particular:
- Identity (surname, first name)
- Contact details (postal address, e-mail, telephone)
- Booking and holiday information (dates, preferences, services used)
- Payment information (via a secure service provider)
- Browsing data (IP address, cookies, pages visited)
4. Purposes of processing
Personal data is processed for the following purposes:
- Managing reservation requests and welcoming customers
- To handle invoicing and payments
- Responding to requests via our contact form
- Improving our services and customer experience
- To send you information about La Villa Des Vignes, subject to your consent
5. Recipients of the data
The data collected is accessible only to authorised persons within La Villa Des Vignes, and to our technical service providers (web host, hotel management tools, online reservation system) when this is necessary to provide the service.
No data is transferred or sold to third parties.
6. Retention period
Your data is kept for a limited period, strictly necessary for the purposes described:
- 3 years from the last commercial contact for prospective customers
- 10 years for accounting and tax documents
- Until the request for deletion or withdrawal of consent for marketing communications
7. Your rights
In accordance with the RGPD, you have the following rights:
- Right of access to your data
- Right of rectification
- Right to erasure ("right to be forgotten")
- Right to limit processing
- Right to object
- Right to portability
- Right to withdraw your consent at any time
- Right to lodge a complaint with the CNIL: www.cnil.fr
You can exercise these rights by contacting us at: admin@la-villa-des-vignes.com
8. Cookies
The La Villa Des Vignes website uses cookies to improve navigation, analyse site traffic and personalise content. For more information and to manage your preferences, please consult our cookies policy.
9. Data security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure.
10. Changes
This privacy policy may be updated at any time and any changes will take effect as soon as they are published on the website.
